Privacy Policy

Privacy Policy

Effective Date: July 15, 2026

Welcome to Pointsaler ("Pointsaler", "we", "our", or "us"). This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use our website, pointsaler.com, and our cloud-based Point of Sale (POS) and Inventory Management services.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

1. About Pointsaler

Pointsaler is a cloud-based Point of Sale (POS) and Inventory Management platform that enables businesses to manage sales, inventory, purchases, customers, suppliers, employees, reports, and related business operations through an online subscription.

2. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full Name

  • Business Name

  • Email Address

  • Phone Number

  • Billing Address

  • Country and City

  • Business Type

  • Profile Photo (optional)

Account Information

  • Username

  • Password (encrypted)

  • Subscription Plan

  • Account Status

  • Registration Date

Business Information

Your business data may include:

  • Products

  • Categories

  • Brands

  • Customers

  • Suppliers

  • Sales Records

  • Purchase Records

  • Stock Information

  • Warehouses

  • Employees

  • Expense Records

  • Accounting Information

  • Reports

Payment Information

Depending on the payment gateway, we may collect:

  • Payment Reference

  • Transaction ID

  • Subscription Details

We do not store complete debit or credit card information on our servers.

Technical Information

When you use our platform, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Time Zone

  • Login History

  • Error Logs

  • Cookies

  • Usage Analytics

3. How We Use Your Information

We use your information to:

  • Create your account

  • Provide cloud POS services

  • Create your business workspace

  • Process subscription payments

  • Manage billing

  • Improve our services

  • Provide customer support

  • Detect fraud

  • Protect system security

  • Monitor platform performance

  • Send important notifications

  • Comply with legal obligations

4. Business Data Ownership

All business data that you create within your account remains your property.

This includes but is not limited to:

  • Products

  • Sales

  • Purchases

  • Inventory

  • Customers

  • Suppliers

  • Reports

Pointsaler does not claim ownership of your business data.

5. Data Security

We implement industry-standard security measures including:

  • SSL Encryption

  • Secure Password Hashing

  • Firewall Protection

  • Access Control

  • Database Security

  • Server Monitoring

  • Backup Procedures

Although we strive to protect your information, no online system can guarantee absolute security.

6. Cookies

We use cookies to:

  • Keep you logged in

  • Remember preferences

  • Improve website performance

  • Analyze visitor activity

  • Enhance user experience

You may disable cookies in your browser, although some features may not function correctly.

7. Third-Party Services

We may use trusted third-party service providers including:

  • Payment Gateways

  • Email Delivery Services

  • Cloud Hosting Providers

  • Analytics Services

  • Customer Support Tools

  • SMS Notification Providers

These providers may process limited information solely for providing their services.

8. Payment Processing

Subscription payments are processed through secure third-party payment providers.

Pointsaler does not permanently store full payment card information.

9. Account Registration

When you register:

  • A business account is created.

  • A dedicated business workspace may be provisioned.

  • A unique subdomain may be assigned to your business.

  • Your subscription determines the features available.

10. Subscription Data

We maintain subscription information including:

  • Active Plan

  • Billing Cycle

  • Renewal Date

  • Payment Status

  • Expiration Date

This information is necessary to provide uninterrupted service.

11. Data Retention

We retain your information:

  • While your subscription remains active.

  • As required by applicable laws.

  • To resolve disputes.

  • To enforce our agreements.

After account closure, we may retain limited information for legal, accounting, fraud prevention, or security purposes.

12. Account Deletion

You may request account deletion by contacting our support team.

Upon approval, your account and business data may be permanently deleted after any applicable retention period, unless we are legally required to retain certain information.

Deleted information may not be recoverable.

13. Sharing Your Information

We do not sell your personal information.

We may disclose information only:

  • To payment providers

  • To hosting providers

  • To service partners

  • When required by law

  • During legal investigations

  • To protect our legal rights

  • To prevent fraud or abuse

14. International Users

Our services may be accessed from different countries.

By using Pointsaler, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

15. Children's Privacy

Our services are intended for business users.

We do not knowingly collect personal information from individuals under 18 years of age.

16. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Request data export

  • Restrict certain processing

  • Object to certain uses of your information

Requests may be subject to identity verification.

17. Service Communications

We may send important service communications regarding:

  • Account Security

  • Password Reset

  • Subscription Renewal

  • Billing

  • Maintenance

  • Feature Updates

  • Legal Notices

These communications are considered essential for providing our services.

18. Marketing Communications

With your consent, we may send promotional emails or messages regarding:

  • New Features

  • Product Updates

  • Special Offers

  • Educational Resources

You may unsubscribe from marketing communications at any time.

19. Data Accuracy

You are responsible for ensuring that the information you provide is accurate and up to date.

20. Limitation of Responsibility

While we implement appropriate safeguards, Pointsaler cannot guarantee uninterrupted service or absolute protection against every security threat, cyberattack, or technical failure.

Users are encouraged to maintain appropriate backups of critical business records where appropriate.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website with a revised Effective Date.

Your continued use of the Services after changes become effective constitutes your acceptance of the updated Privacy Policy.

22. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact information available on pointsaler.com.

By using Pointsaler, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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