Refund Policy

Refund Policy

Effective Date: July 15, 2026

Thank you for choosing Pointsaler.

This Refund Policy explains how subscription payments, cancellations, and refunds are handled for our cloud-based POS and Inventory Management services.

1. Subscription Payments

Pointsaler provides digital subscription-based services. By purchasing a subscription, you agree to the pricing, billing cycle, and payment terms applicable to your selected plan.

2. General Refund Policy

Due to the nature of digital services, subscription payments are generally non-refundable once the service has been activated.

3. Eligible Refunds

A refund may be considered only in exceptional circumstances, including:

  • Duplicate payments for the same subscription.

  • A billing error caused by Pointsaler.

  • A payment processed incorrectly due to a verified technical issue.

Approved refunds will be processed using the original payment method whenever possible.

4. Non-Refundable Situations

Refunds will generally not be provided for:

  • Change of mind after purchase.

  • Failure to use the service.

  • Lack of required device, internet connection, or technical knowledge.

  • Suspension or termination due to violation of our Terms & Conditions.

  • Expired subscription periods.

  • Partial use of a subscription period.

5. Subscription Cancellation

You may cancel your subscription at any time.

Cancellation prevents future renewals but does not automatically entitle you to a refund for the current billing period.

6. Service Availability

Temporary maintenance, scheduled updates, or unexpected outages do not automatically qualify for a refund.

7. Chargebacks

If a chargeback is initiated without contacting our support team first, we reserve the right to suspend or permanently terminate the associated account while the dispute is investigated.

8. Contact

If you believe you qualify for a refund, please contact our support team with your account details and payment information.

 

Cookie Policy

Effective Date: July 15, 2026

This Cookie Policy explains how Pointsaler uses cookies and similar technologies when you visit pointsaler.com or use our services.

What Are Cookies?

Cookies are small text files stored on your device that help websites remember information about your visit.

Why We Use Cookies

We use cookies to:

  • Keep you signed in.

  • Remember your preferences.

  • Improve website performance.

  • Enhance security.

  • Analyze website traffic.

  • Measure service performance.

Types of Cookies We Use

Essential Cookies

Required for authentication, account access, and basic website functionality.

Performance Cookies

Help us understand how visitors interact with our website and improve user experience.

Preference Cookies

Remember your language, display, and account preferences.

Security Cookies

Help detect fraudulent activity and protect user accounts.

Managing Cookies

Most browsers allow you to control or disable cookies through browser settings.

Disabling cookies may affect certain features and functionality of our Services.

Changes

We may update this Cookie Policy from time to time. Updates become effective when published on our website.

 

Acceptable Use Policy

Effective Date: July 15, 2026

To maintain a secure and reliable platform, all users must comply with this Acceptable Use Policy.

You may not use Pointsaler to:

  • Conduct illegal activities.

  • Distribute malware or harmful software.

  • Send spam or unsolicited messages.

  • Attempt unauthorized access to any account or system.

  • Interfere with the operation of the platform.

  • Upload content that infringes intellectual property rights.

  • Store or distribute unlawful, abusive, or fraudulent content.

  • Use the platform to facilitate scams or deceptive practices.

Violation of this policy may result in immediate suspension or permanent termination of your account without prior notice.

 

Data Retention & Deletion Policy

Effective Date: July 15, 2026

Pointsaler retains customer data only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Active Accounts

Business data remains available while your subscription is active.

Expired Accounts

If your subscription expires, your account and business data may remain available for a limited grace period. After this period, we may permanently delete your data without further notice.

Account Deletion Requests

You may request account deletion by contacting our support team.

Certain information may be retained where required by law or for fraud prevention and security purposes.

Deleted data may not be recoverable.

 

Service Level Disclaimer

Effective Date: July 15, 2026

Pointsaler strives to provide a reliable and secure cloud platform. However, we do not guarantee uninterrupted or error-free operation.

Services may occasionally be unavailable due to:

  • Scheduled maintenance

  • Emergency maintenance

  • Network failures

  • Hosting provider issues

  • Cybersecurity incidents

  • Events beyond our reasonable control

While we implement reasonable backup and security measures, customers are encouraged to maintain copies of critical business information where appropriate.

Pointsaler shall not be liable for indirect, incidental, or consequential losses arising from service interruptions beyond our reasonable control.

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